2-Hospital Health System - Northern California
RESULTS & ONGOING BENEFITS
Increased total external transfer requests by 15%.
Increased the acceptance rate by 5%, from 64% to 69%.
Provided care for 321 additional patients
Contributed $3.75M to bottom line.
Improving patient access had a positive impact on the bottom line.
While the system now cares for an increased number of government-insured patients, the number of complex care and tertiary patients has increased as well.
The net effect is an improved margin contribution of $2000 per case over 1 year or a $3.75M increase to the bottom line.
Strengthen and optimize 5-
year-old regional transfer center to optimize patient access AND advance the Health System’s Community Service Mission. During the 5-year period, despite projections, requests for patient transfers were flat at less than 2,500 requests per year. And the acceptance rate of requests remained below 70% each year.
Once retained, HealthWorks quickly assumed a “team member” role, engaging and interacting with all levels and functions within the System. Many of the process improvements were the result of “insider ideas” from those with significant knowledge and who would be directly impacted by changes. “We asked our client what they do vs. telling them what to do and then put it in writing” – Kara Witalis, HealthWorks Engagement Leader
Developed Single System-wide transfer center policy
Process redesign & implementation
Reporting & Metrics
“We couldn’t have done it without HealthWorks. I knew intuitively where we needed to take the Transfer Center, but I needed help pulling all the pieces together.”
- Director of Trauma & Transfer Services
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